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Home Emergency

A bespoke service focused on products for the specialist property market, including park homes and holiday homes, the letting market and affinity groups. Includes insurance that can be embedded in wider insurance policies, along with a domestic Home Emergency Helpline for non-insured problems.

Examples of cover we provide

Up to £1,000 for emergency repairs
Up to £500 boiler replacement contribution depending on boiler age
Up to £100 alternative heating allowance
Home Emergency Helpline, 24/7, 365 days a year

Perils covered

Primary heating system (including oil, LPG and Biomass)
Plumbing and drainage
Electricity supply
Gas supply
Water supply
Security and access to home
Pests
Roofing
Lost keys

A question of speed and trust

When it comes to any home emergency, we know that resolving the issue quickly and to high standards is essential.

Our robust local and national contractor network ensures we can deploy skilled contractors quicky.

Our bespoke claims management systems are also designed to fit around individual customer group journeys.

The figures speak for themselves

We obtained customer feedback from over 2,000 customers in 2021 and our Helpline and Contractor Network achieved a customer feedback score of 4.37 out of 5.

We have achieved an average customer feedback score above 4 out of 5 every year since 2016.
We are ISO9001 accredited

All suppliers, whether local or national, are onboarded and monitored in line with the rigorous ISO9001 accreditation.

Speak to an expert

We’re waiting to hear from you. Call, email or use our live chat service to find out how we can help you deliver market leading, tailored products and services to your customers.

0344 770 9000 Live chat