Every partner is different, we do not offer ‘off the shelf’, one-size fits all solutions. Whether a Legal Expenses Insurance, Assistance or Accident & Health programme our focus is on designing bespoke and specialist solutions for your customers specific and individual needs.
We always start with the customer to develop a real understanding of their needs to design tailored solutions that really deliver
Product design is not a tick-box exercise, it must take on board real-world claims experiences – our own product rating tool fine tunes the exact coverages that will bring real customer value.
Just as our product design starts with the customer, so does our approach to servicing those products. Our base point is always the customer journey. We work hard to understand what is important to them, what is their ideal outcome, what will they need help with and how can we provide them with control and transparency over the process.
This approach has led us to reinvent the customer claims journey with our Online Claims Portal, together with our digital assistance tools including our Assistance Portal.
In the rare instance that something goes wrong with a claim, we will work hard to understand what the problem is, and get it fixed. We pride ourselves on never giving up and as a business believe that every problem is an opportunity – an opportunity to learn, improve and resolve.
We provide our broker partners with superb Management Information, due to our data analysis capability, enabling the close monitoring of your customer outcomes and the ability to identify potential new product ideas for your customer base.
Our wide knowledge of our specialist sectors can also help you understand wider market trends with a view to ensuring products and services continue to deliver for real-world needs.
Technology is fundamental to the Arc Legal Group’s offerings, our in-house systems are developed, managed, and maintained by our experienced team so we can adapt and change services to meet our partners and their customers’ needs – fast, and with no additional costs.
All our internal systems are bespoke, which enables us to build our systems around your, and your customers’ needs, integrate with your systems and deliver seamless digital journeys for customers from purchase through to claims settlement.
Our digital capabilities also support our data capture, sharing and reporting services for our partners, providing insightful and useful Management Information.