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Family

Our tailored Family Legal Expenses Insurance (Family LEI) including cover for employment, property, consumer, and personal injury.

Our bespoke policies are supported by specialist legal and claims experts providing advice and assistance, and if necessary, covering the cost of litigation, for claims from individual household members.

Examples of case types we can cover

Claims against employers
Contract claims having received defective goods or services
Personal injury claims against others
Actions for nuisance, trespass or physical damage related to the home
Representation in HM Revenue & Customs enquiries
Identity theft – including notification to relevant parties and representation in any civil proceedings which may arise

Additional add-on services available for customers include

Total Legal services – providing discounted will writing, conveyancing and family law support
Secondary Homes – extension of property cover to include second homes in the UK and overseas
Territorial Limits – extension of cover worldwide

Variable limits of indemnity available.

Fully bespoke

Cover is individually tailored for each corporate partner following an analysis and review of their customer-base. It’s designed to meet customers specific needs and characteristics using our benchmarking guide based on real-world claims frequency and average claims values.

Litigation the last resort

We are customer centric, and when it comes to Family LEI, we know that litigation is always the last resort.

That’s why we provide a holistic service – including an in-house specialist Legal Assistance Helpline, a user-friendly Legal Assistance Portal including standard letters of complaint, advice trees and appointment service to help customers to settle disputes as quickly as possible without resorting to the courts.
The legal process

If a legal case needs to be pursued, our intelligent Online Claims System (OCS) guides claimants through the claims journey; and we decide within 5 days on whether a claim can proceed under the insurance policy. Once accepted, each claim is then assessed on its own legal merit using our specialist in-house lawyers or external panel solicitors. We then either fully fund the legal case or provide additional support and guidance to help the claimant reach a settlement.

Speak to an expert

We’re waiting to hear from you. Call, email or use our live chat service to find out how we can help you deliver market leading, tailored products and services to your customers.

0344 770 9000 Live chat