Cover is individually tailored for each corporate partner following an analysis and review of their customer-base. It is designed to meet customers specific needs and characteristics using our benchmarking guide based on real-world claims frequency and average claims values.
The management of Travel Legal Expenses Insurance claims can be particularly challenging since policies generally provide worldwide cover, and claims can be brought in any jurisdiction. That’s why we provide customised processes and solicitors arrangements, to ensure a streamlines case management process.
If a legal case needs to be pursued, our intelligent Online Claims System (OCS) guides claimants through the claims journey; and we decide within 5 days on whether a claim can proceed under the insurance policy. Once accepted, each claim is then assessed on its own legal merit using our in-house lawyers and specialist panel solicitors. We then either fully fund the legal case or provide additional support and guidance to help the claimant reach a settlement.