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Legal Assistance Helpline

Our in-house Legal Assistance Helpline delivers a more holistic legal service to help customers resolve disputes, without recourse to legal action.

Available 24/7, 365 days a year customers can seek support on any personal or commercial legal problem occurring depending on their scheme access.

Calls are triaged by our specialist First Response Unit team who then direct the customer to the appropriate legal assistance adviser.

Our Legal Assistance Helpline is also supported by our online Legal Assistance Portal, providing a range of online legal documents template, self-help advice pages as well as a facility to arrange a call back from a legal assistance adviser at a time that best suits the customers.

Health and Medical Helpline

A 24/7, 365 days a year health and medical helpline for support on general health issues, and non-diagnostic medical matters. Information can be given on a wide variety of topics and on resources that provide further support.

Tax Helpline

A 24/7, 365 days a year specialist helpline providing support from tax specialists on any taxation problem occurring within the United Kingdom.

Home Emergency Helpline

A 24/7, 365 days a year helpline following an emergency in the home which requires the assistance of a tradesperson. The helpline will source and send out an approved tradesman to the policyholder’s home or where appropriate technical advice over the phone.

Our Home Emergency Helpline is supported by our online assistance portal, which customers can use to request a tradesperson at a time to suit the customer.

Counselling Helpline

A 24/7, 365 days a week helpline to assist with a range of problems from practical everyday matters to sensitive or emotional issues, including personal relationship problems, problems with colleagues in the workplace and general wellbeing.

Cyber Helpline

A 24/7, 365 days a year helpline for help with devices that the policyholder thinks have been used or compromised in a cyber-attack. The helpline will also advise the customer on steps that they can take to protect themselves from the impact of any data breach.

Crisis Helpline

A 24/7, 365 days a year helpline offering support and advice on action to take if something happens which causes the policyholders business significant adverse publicity or reputational damage which may have a wide-reaching financial impact on their business.

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