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The scheme will see it provide cover to over 500,000 esure and Sheilas’ Wheels home insurance customers, making it one of the largest family legal expenses provided by Arc Legal. The company replaces esure Group’s current provider after a competitive tender process.
The insurance product is supported by Arc Legal’s new online claims reporting system which has been developed specifically to improve the customer legal expenses claims journey.
Arc Legal manages the claims process being delivered by leading law firm Irwin Mitchell. Arc Legal’s business model provides claimants with access to an independent solicitor from the outset of the claims process. This ensures greater product integrity and avoids potential conflicts of interest in the assessment of coverage and prospects of success in pursuing a claim, which might exist if in-house legal expenses lawyers are used.
“Our appointment by esure demonstrates our expertise in developing a responsive and relevant product for larger schemes. The efficiency of our business model focuses on reducing operational costs which supports sustainable and profitable underwriting.”
“Having undertaken a full market review of our existing product, Arc Legal brought its market knowledge and experience to bear in developing and delivering our home insurance legal expenses offering.
“A particularly important aspect of the selection process was Arc Legal’s investment in their customer outcome reporting. This has provided clear insight on product usage and need which provides greater regulatory transparency and has played an important role in building our product.”