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In line with this guidance, we have implemented arrangements for all our employees to work from home with immediate effect.
All employees have secure access to our systems from their homes, and whilst we are committed to ensuring that we respond swiftly and efficiently during this time, please be aware that there may be some disruption to service if we experience a reduction in staffing levels due to the virus.
For customers who have previously submitted claims, your allocated Arc Legal Claims Adviser will be contactable via email. Alternatively, you can email [email protected], and your enquiry will be dealt by a member of the team.
If you haven’t yet submitted a claim and require assistance or legal advice, our Legal Helpline service will continue to be in operation 24 hours a day, 7 days a week, details of which can be found in your policy booklet.
If you are a landlord or letting agent with a Legal Expenses & Rent Guarantee policy, please click here for information on what you should do if your tenant has defaulted, or is likely to default, on their rent payments as a result of COVID-19.
For the interim period, the Arc Legal office telephone lines will be unavailable, however the Legal Helpline will be available as outlined above. Our Claims Handlers will respond via email to assist in any queries you may have, and we will continue to operate during our normal hours of 9am-5.30pm, Monday to Friday.
Whilst we cannot put a timeframe on how long we will be operating away from the office, we will continue to monitor the situation in line with future advice and guidance from the WHO and the Government.