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Arc Legal tackles travel legal claims issues with proactive management approach.


A proactive approach to the management of travel legal claims has enabled Arc Legal Assistance (Arc Legal), the bespoke legal costs insurance provider, to provide greater control over their settlement and costs. The success of this process has led to the renewal of a prestigious contract with AXA Assistance to provide cover for Lloyds TSB, one of the largest travel insurance accounts in the UK.

Travel legal costs claims management is a particularly challenging area as the majority of travel policies provide worldwide cover, enabling claims to be brought in any jurisdiction. Arc Legal’s unique approach provides effective management by developing bespoke processes and solicitor arrangements, which provided a highly streamlined case management system.

Helen Withers, Managing Director of Arc Legal, said: “We have developed the systems, processes and solicitor arrangements that address some of the fundamental challenges faced by the travel claims sector. Our approach means clients can offer a responsive claims service whilst controlling costs. The successful renewal of this significant account demonstrates the effectiveness of our business model.”

Sharon Scully, Finance Director of AXA Assistance UK, said: “Arc Legal’s understanding of the market, which is reflected in their unique business model, is all about offering excellent levels of customer service in an area of insurance that has been traditionally complex. Their approach has enabled us to provide a strong travel claims service with confidence.”

The Arc Legal policy is handled by a panel of specialist legal travel firms, including Irwin Mitchell and Stones.

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