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Arc Legal Assistance (Arc Legal), the specialist legal expenses insurance provider, has developed a non-fault motor legal expenses product that enables brokers to maximise their revenue earnings potential, whilst delivering a first class customer claims experience.

Arc Legal only generates revenue from the insurance premium, which means brokers are passed 100% of any commission available rather than retaining all or part of this to increase their own profitability.

Richard Finan, Director of Arc Legal, said: “The motor legal expenses market is currently serviced by organisations whose overall objective is to generate claims commissions rather than pass them on to the product retailer.

“We believe brokers and insurers are moving toward a model that enables them to source legal and credit hire and repair services directly. This gives them closer control over the level of customer service provided to their policyholders, and to maximize their revenue potential.”

One of the first brokers to use Arc Legal’s product is Heath Lambert Insurance Services – Norwich (Heath Lambert), the personal lines division of the UK’s leading independent insurance broker. The firm has appointed Arc Legal to provide motor legal expenses insurance and associated services. Arc Legal has also arranged a first notification of loss service, in order to capture any personal injury and hire and repair claims from Heath Lambert’s motor policyholder involved in a non-fault accident.


Commenting on the Heath Lambert appointment, Richard Finan said: “Fast and effective capture and processing of claims is at the heart of this service but when it is brought together with the transparent approach of our business model, we have a product that delivers strong customer service and maximum broker revenue opportunities.”

Commenting on Arc Legal’s appointment, Gary Threadgill, Divisional Director, Heath Lambert, said: “Arc Legal’s approach is totally refreshing. The transparency of their business model enables us to have greater control of the customer journey which was a key element for us. “

The non-fault motor product is underwritten by Inter Partner Assistance SA, a wholly owned subsidiary of AXA Assistance SA and part of the worldwide AXA Group.

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