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Arc Legal Group (Arc Legal), the specialist provider of ancillary insurance products and services in the UK, has sealed a deal with the AA to provide a personal legal assistance helpline for its Silver and Gold motor breakdown members following a competitive tender process. The deal follows the expansion of Arc Legal’s in-house Legal Assistance Helpline solution earlier this year, which is set to handle over 50,000 calls over the next 12 months.

Under the new deal, Arc Legal Group will provide a legal helpline operating 24/7, 365 days a year which is expected to receive over an additional 7,000 calls per annum.

The AA was impressed with Arc Legal Group’s philosophy of offering outcome-focused legal support, designed to provide practical advice and solutions to help resolve issues rather than just technical legal guidance. It was also impressed with Arc Legal Group’s digital capabilities.

Richard Finan, Director of Strategic Development at Arc Legal Group commented:

“This is a great win for the team. The AA was particularly excited by our investment in technology supported by our adoption of modern-day hybrid working.  Our track record of delivering a high level of service on legal helplines also provided the AA with the comfort that the handover from their existing provider would be handled smoothly and professionally.”

Katharine Deag, Product Manager, AA added:

“Arc Legal has a proven track record of providing quality products and services in the Legal Expenses Insurance and assistance market, and we’ve consistently been impressed by their flexibility in tailoring their support to meet our customers’ needs.  I’m pleased to be able to expand our relationship to offer our valued customers the benefit of Arc Legal’s knowledge and guidance when navigating their legal issues.”

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