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Arc Legal Assistance (Arc Legal), a leading provider of legal expenses insurance and assistance services in the UK, has agreed a deal with insurance administrator and distributor Paymentshield to provide Family Legal Expenses Insurance and Home Emergency cover to over 250,000 homeowner and tenant policyholders.

As part of the offering, Arc Legal has developed a new online Home Emergency claims submission portal, in partnership with sister company Legal Insurance Management (LIM), who will service claims under the policy. The system allows Paymentshield customers to log a home emergency claim quickly and conveniently, as an alternative to a traditional telephone claim submission.

Arc Legal has an established partnership with Paymentshield, having provided Legal Expenses, Rent Guarantee and Property Emergency products to its landlord and letting agent customer base since 2019. The new deal represents a significant expansion to this partnership, with Arc Legal becoming the sole provider of Legal Expenses and Home Emergency assistance across Paymentshield’s product portfolio.

Commenting on the deal, James Waddy, Arc Legal’s Head of Commercial Development said:

“We’re really pleased to be building on our excellent partnership with Paymentshield, and this new deal demonstrates the strength and breadth of our legal expenses and ancillary product range. The ability to offer clients a consolidated approach to their legal expenses and ancillary offerings, backed by a high-quality claims service is invaluable, and gives key partners like Paymentshield the confidence that their customers are being supported directly by our experts.”

Joe Bishop, Insured Relations Director from Paymentshield added:

“Since working with the Arc Legal team in 2019, we have been impressed with their approach to providing high-quality products with customer service at the heart of their operation, which aligns with our own values. An expansion to the relationship was a natural choice, and we are confident that our customers will receive an excellent level of service.”

For further details on our products and services, please contact your Corporate Relations Manager or email

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