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The policy, provided to Saga customers as part of an enhanced optional Legal Expenses policy with their home insurance, provides crisis response and incident management cover, offering immediate assistance following a cyber-attack; as well as restoration cover to reinstate the customer’s devices to their original state before an attack and reimbursement of credit monitoring costs if the customer signs up to a monitoring facility.
Arc Legal have partnered with specialist cyber security company Agenci, who will service calls and claims made under the policy. Agenci have significant experience managing cyber security matters and incidents, and were intrinsic to the development process of the product.
In addition, Arc Legal have introduced a fraud and scam helpline, to provide customers with advice on how to protect themselves against the risk of offline scams and fraudulent events. The current Family Legal Expenses policy has also been enhanced to include Identity Fraud and Social Media Defamation cover.
“We are delighted to expand our relationship with Saga, who represent our first partner to launch with the product. We have worked closely with Saga and Agenci to create a proposition that offers valuable support to Saga’s customer base, in response to the ever increasing risk of cyber-crime for individuals.
“Agenci are proud to support a product which is intended to offer genuine help and support to Saga customers when they need it most. Our experience in managing cyber incidents for organisations means we are perfectly positioned to support individuals and offer not only expert advice, but reassuring support.”
“Arc Legal have a clear understanding of the risks of cybercrime on consumers and the very real concerns our customers have of becoming a victim of these scammers. Their ability to tailor a solution for us, backed by relevant cyber expertise, made them a good fit for us in providing this invaluable service to our customers.”