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Arc Legal Assistance (Arc Legal), a leading legal expenses provider, has been appointed by Lloyd’s insurer Novae Syndicates (Novae) to provide personal legal expenses and a dedicated travel claims handling service. The move strengthens Arc Legal’s position as a provider to the Lloyd’s and London market.

Arc Legal’s Family Legal Protection (FLP) product is now being incorporated by Novae with their household insurance offerings. The FLP product covers areas such as employment claims including unfair dismissal, the bringing or defending of contractual disputes, personal injury and claims for nuisance, trespass or physical damage to the policyholder’s home. Novae customers also have access to ID theft cover which provides practical support and representation in any civil proceedings as a result of identity theft.

The company is also providing a travel legal claims handling service for Novae. In the event of a claim, the insurer’s customers have access to the Arc Legal independent team of specialist lawyers with extensive experience in advising on travel accidents and travel liability matters throughout the world. Arc Legal has established an efficient and effective travel legal claims management service designed to improve the speed of processing and settlement, through the use of independent solicitors, while delivering improved operating and cost controls.

Commenting on Arc Legal’s appointment, Stuart Heath from Novae, said: “Arc Legal provides a level of flexibility backed by proven expertise and service delivery that makes their offerings extremely relevant to our needs. The travel claims service is a good example of their innovative approach. Providing access to independent solicitors ensures the integrity of the service.”

Frank O’Malley, Director of Arc Legal, said: “We are committed to building our position as a key provider of legal expenses products to the Lloyd’s market. Our partnership with Novae is evidence that our business model is very relevant to Lloyd’s based insurers.”

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