Covers the cost of access to specialist advice and assistance for customers who suffer from a cyber-attack or are subject to ID Fraud, in their personal life. The service, provided by cyber experts, is focused on limiting damage and restoring the customer’s systems and networks as soon as possible
Crisis response and incident management including advice on immediate actions, financial losses suffered, cyber ransom demands and defence of claims against the customer
Reimbursement of credit monitoring subscriptions following a cyber attack
Restoration advice and assistance to restore devices to the state they were in prior to a cyber attack
Legal costs following defamatory comments about the customer on social media
Identity fraud legal costs, including removal of County Court Judgements, dealing with organisations applied to in the customer’s name and liaising with credit referencing agencies
Security and crisis advice line to discuss the customer’s current cyber security measures and for immediate advice in the event of a cyber attack
Cyber Support Helpline to discuss any cyber support problem occurring under the Crisis Response & Incident Management, Restoration and Credit Monitoring cover
Legal Assistance Helpline to discuss any legal problem occurring from social defamation or personal identity fraud
Lifestyle Counselling Helpline and online support service covering practical everyday matters to sensitive or emotional issues and help with sensitive or emotional issues resulting from cyber bullying and other cyber related issues
Policies are available to be embedded or offered within a range of insurance or membership benefit packages.
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