When it comes to any home emergency, we know that resolving the issue quickly and to high standards is essential.
Our robust local and national contractor network ensures we can deploy skilled contractors quicky. This is supplemented by our own directly employed specialist engineers, wedo, to guarantee we can get there when others can’t.
Our bespoke claims management systems are also designed to fit around individual customer group journeys.
We obtained customer feedback from over 2,000 customers in 2021 and our Helpline and Contractor Network achieved a customer feedback score of 4.37 out of 5.
We have achieved an average customer feedback score above 4 out of 5 every year since 2016.
All suppliers, whether local or national, are onboarded and monitored in line with the rigorous ISO9001 accreditation.