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Examples of cover we provide

  • Up to £1,000 for emergency repairs
  • Up to £500 boiler replacement contribution depending on boiler age
  • Up to £100 alternative heating allowance
  • Home Emergency Helpline, 24/7, 365 days a year, – ISO9001 accredited and managed in-house

Perils covered

  • Primary heating system (including oil, LPG and Biomass)
  • Plumbing and drainage
  • Electricity supply
  • Gas supply
  • Water supply
  • Security and access to home
  • Pests
  • Roofing
  • Lost keys

A question of speed and trust

When it comes to any home emergency, we know that resolving the issue quickly and to high standards is essential.

Our robust local and national contractor network ensures we can deploy skilled contractors quicky. This is supplemented by our own directly employed specialist engineers, wedo, to guarantee we can get there when others can’t.

Our bespoke claims management systems are also designed to fit around individual customer group journeys.

  • The figures speak for themselves

    We obtained customer feedback from over 2,000 customers in 2021 and our Helpline and Contractor Network achieved a customer feedback score of 4.37 out of 5.

    We have achieved an average customer feedback score above 4 out of 5 every year since 2016.

  • We are ISO9001 accredited

    All suppliers, whether local or national, are onboarded and monitored in line with the rigorous ISO9001 accreditation.

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