Arc Legal Assistance is a specialist provider of legal expenses insurance and related services. 

With offices in Colchester, Cardiff and London, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

Purpose of the Role

Arc Legal Assistance Limited is looking to recruit an employment claims paralegal, with an understanding and experience of employment law, to assist in assessing the merits of Employment Tribunal related claims. These claims will include, inter alia; unfair dismissal, redundancy, discrimination, unlawful deductions from wages, breach of contract, wrongful dismissal and various other claims dealt with by an Employment Tribunal.

Reporting to the Specialist Claims Manager the candidate will be responsible for reviewing employment cases in order to determine if cover should be provided under the legal expenses insurance policy. 

The candidate will also be required to provide instructions to Counsel for a more detailed opinion, in certain circumstances.

Essential Duties and Responsibilities

In this role, you will work closely with the wider Claims Team in order to understand the legal expenses insurance policies.  You will be required to provide a high level of customer service to policyholders and clients. Duties will include:

  • Reviewing cases to ensure policy conditions have been met;
  • Reviewing cases to determine if the case has a reasonable chance of being successful at an Employment Tribunal (generally, having at least 51% chance of being successful);
  • Answering telephone calls as required and dealing with policy related, and other queries from policyholders;
  • Liaising with policyholder to ensure their case can be assessed appropriately and where necessary requesting further information;
  • Liaising with brokers, intermediaries and other clients as required;
  • Providing instructions and liaising with counsel in cases where external advice is required;
  • Dealing with panel solicitors in relation to policy issues and to assist policyholders where necessary;
  • Promoting effective work practices, working as a team member, and showing respect for co-workers

Experience and Person Specification

Work Experience

  • Experience in working with in the insurance industry and in particular legal expenses insurance.
  • Experience working in a regulated industry. 
  • Ideally, experience in HR and/or Employment Tribunal related claims.

Knowledge, Skills and Abilities

  • Strong legal knowledge required;
  • Ideally, an understanding of employment law and general principles related to Employment Tribunal claims;
  • Sufficient knowledge of information technology and ideally will have previous experience with case management systems;
  • Well-developed and professional interpersonal skills; ability to interact effectively with people at all organisational levels of the firm;
  • Experience of working in a large, global organisation;
  • Ability to work unsupervised, exercise leadership and influence change;
  • Excellent writing and presentation skills;
  • Excellent telephone manner and a passion for customer service;
  • Ability to manage time well, prioritise effectively and handle multiple deadlines.
  • Ability to use independent judgement and discretion when making decisions;
  • Knowledge of PC applications, including MS Office.

The statements contained in this position description are not necessarily all-inclusive; additional duties may be assigned and requirements may vary from time to time.

Call us on 0344 770 9000