FIRST RESPONSE ADMINISTRATOR

Arc Legal Assistance is a specialist provider of legal expenses insurance and related services. Based in Colchester, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms.

Purpose of the role

To provide a professional first point of contact on behalf of the business, adhering to service level agreements, policies and procedures at all times, to ensure the office operates efficiently on a day to day basis.

Main Tasks

  • Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues.
  • Respond to enquiries from clients and insureds received by phone, letter, e-mail or fax (where possible) in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.
  • Validate policy details and set up new legal expenses insurance claims on the Claims Management System
  • Receive and distribute post and incoming emails.
  • Scan and index all incoming claims post
  • Maintain accurate data on the Claims Management System
  • Maintain secure, efficient and accurate filing systems
  • Type letters/memos/emails/ and deal with correspondence as appropriate
  • Greet visitors, arrange for refreshments for visitors and deal with deliveries 

General Tasks

  • To carry out all work in accordance with agreed service standards and FCA regulations
  • Ad-hoc project work
  • Other duties and responsibilities as may be set by the Operations Manager/ Team Manager

Experience and Person Specification

Essential:

  • Excellent verbal and written communication
  • Exceptional telephone manner
  • Excellent organisational and time keeping skills
  • Confidence to own tasks without supervision
  • Experience of using all Microsoft Office programs

Desirable:

  • Previous experience in Administration or Customer Service
  • Experience of working in a busy office environment
  • Knowledge of Legal Expenses

Call us on 0344 770 9000