2020 has been a difficult year for us all and we have all had to adjust to new ways of working. Hear from our employees on their experiences and tips to remain connected during the pandemic.


Peter Harvey, Deputy Chief Executive

We have all had to adjust to new ways of working over the past year. My role pre-COVID included regularly working from home so fortunately I had a dedicated work area set up and a good routine; what I wasn’t prepared for was the whole family being at home and the home schooling….

I aim to start each day before 7 with a walk; the odd day I do not make my morning walk, I definitely feel the impact by late afternoon. During the early lockdown when the kids were at home, having a break at lunch time with the family was an important part of the day.

Regular engagement with our teams has been paramount over the past year and has certainly helped with general wellbeing, which has been our main business priority. However, getting time off Microsoft Teams is sometimes a challenge!

Whilst COVID-19 has brought many challenges this year, our business has had a successful 2020. The technology now available is second to none and has allowed us to continue to drive the business forward through a global pandemic.

I’m looking forward to some normality in 2021 with face-to-face meetings with business partners and the roll-out of our group integrations plans which is an exciting time.


Anna Petica, Finance Business Partner

Having spent most of my working life in a finance role, remote working has been a completely new concept for me. Being quite disciplined, this has helped me to adjust to the new ways of working and I have found that a regular routine is a must to stay motivated.

My morning routine is unchanged, I still dress as if it was another day in the office; I take regular tea/coffee breaks and my dedicated workspace allows me to easily transaction from work to home mode. Planning my activities for the day helps me to keep the work/home balance which helps me to switch off at the end of the day. My role involves a high level of analysis and working from home has allowed me to focus on the task in hand with minimal disruption.

Overall, I really enjoy working from home, it gives me a greater work/home balance which allows me to spend more quality time with my family. Spending less time in traffic is also a bonus! I do miss not seeing my colleagues daily, but we do speak regularly via MS Teams which is important to stay mentally healthy.

I know that many people are struggling with mental health during these uncertain times but think by staying focused on the positives really helps to get you through the day. Going for a walk, run or another form of exercise is perfect to keep us moving and stay healthy.

The biggest lesson I have learned whilst working from home is to rely and believe in myself to become more independent, self-motivated, and proactive.

I hope that 2021 will bring back the normality we once knew. I am looking forward to seeing my family and friends, without any restrictions, and cannot wait to go on holiday as I missed out this year!


Michael Jenkins, Head of Legal Advice

All of our legal advisors are now working safely from home, and we are able to take calls in the same way we would back in the office. We’ve seen a significant increase in call volumes, but that is what we would expect in such unprecedented times.

It’s a difficult time for everyone and we want to reassure our customers that we are still here, should they need legal advice.


Ieva Andraityte, Corporate Relations & MI Manager

In a corporate relations role, we are used to working away from the office, as travelling is normally a key requirement of the job. The current situation is different in many ways, however we are now all finding our balance, and most importantly we are continuing to provide a high level of service to our partners by embracing the various communication tools available to keep in touch, such as video conferencing.

I'm finding some personal benefits too, no one would have expected me to go running in the morning before a working day!


Michael Cutmore, Head of Legal Services

Working from home has brought new challenges to working. You are not surrounded by the support and inspiration of your colleagues but with the modern ways of communicating, such as MS Teams, we are still able to have daily catch ups with our teams to ensure they have the support they need.

The teams response has been fantastic and we have been able to continue to provide a high level of service to claimants.


Tom Moger, Commercial Director

The first week has been surreal but our teams have been amazing as they continue to settle into their new environments. It is now very important that my commercial team focus on continuing our service to our corporate clients.

Luckily, at home we picked up a new addition to the family before lockdown commenced… Lego has been instrumental in boosting morale and serving as an alternate source of conversation for my wife when work takes precedence across our new bank of desks ‘our kitchen table.

Call us on 0344 770 9000