Arc Legal Assistance is a specialist provider of legal expenses insurance and related services. Based in Colchester, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms.

Purpose of the role                   

Reporting to the Head of Corporate Relations the Corporate Relations Executive (CRE) will be responsible for supporting the Corporate Relations team in the management of key business relationships, whilst simultaneously identifying new business opportunities to grow their own allocated business relationships.

The CRE’s key role will be to maintain and develop the close business relationships which we have developed with our key partners.

Main Tasks

  • Maintaining regular contact with allocated accounts either at meetings, by telephone or via another medium as appropriate
  • Identifying and developing new business opportunities with existing clients and/or their partners including product development
    • Liaison with other departments to obtain all required information for client meetings and/or ad hoc client requests and to support the Corporate Relations team
    • Liaison with the Claims team in the preparation of claims reports and obtaining any information relating to claims matters to assist preparing information on claims activity as agreed or requested by clients
    • Attending client meetings to ensure all of their requirements are fulfilled to their satisfaction including post contract launch, change and renewal/review analysis
    • Production and management of meeting minutes and agreed actions following client meeting
    • Analysing claims experiences and providing clients, underwriters and other business functions with detailed commentary of the underlying performance of allocated accounts, such as: -
      • Past, current and developing claim trends
      • Identifying the impact that internal and external market factors may have in future
      • Identifying product and service development opportunities
      • Recommending renewal and new business terms with reference to agreed pricing models and existing schemes
      • Drafting underwriting papers for submission to the Directors/Underwriters
      • Production of bespoke claims and underwriting performance material in advance of client meetings and as requested on an ad-hoc basis
      • Liaison with the Marketing team over presentation of the proposal document
      • Preparing and submitting proposals to clients
      • Preparing and delivering product training to client’s sales team to help increase sales conversion and to client’s claims, underwriting and customer service team to help build knowledge and awareness of the services we provide
      • Identify new business opportunities
      • Ad hoc project work
      • Ensuring all duties carried out in accordance with company procedures and FCA regulations

Key Performance Indicators

Department’s Objectives:

The core responsibilities for the Corporate Relation team is to develop and maintain close business relationships with the company’s key stakeholders and clients. The Corporate Relations team is strongly focused on continually strengthening client relationships and identifying and exploiting opportunities for the creation of new business arrangements.

Job Holder’s Objectives & KPI’s:

  • Organise own workload prioritising urgent tasks
  • Ensure confidentiality is maintained at all times and data protection legislation is adhered to
  • All documentation should be accurate, professional, formatted in agreed templates and branding, and produced in a timely fashion
  • Able to deal with own tasks without supervision
  • Liaising effectively with other departments to deal with any issues raised by customers (e.g. claims and Finance).
  • Support and develop staff within your team, identifying areas of training required and implementing as needed.

Experience and Person Specification


  • Degree level education
  • Account management experience (Preferable B2B experience)
  • Excellent verbal and written communication
  • Excellent organisational and time keeping skills
  • Confidence to own tasks without supervision
  • Experience of using all Microsoft Office programs


  • Strong Microsoft Excel Skills
  • Good investigative and research skills
  • Knowledge of Legal Expenses
  • Experience of working in Financial Services Industry

Call us on 0344 770 9000