Lee has overall responsibility for the business. As an expert in the specialty insurance and assistance space, Lee has spent the last two decades with Allianz Partners, where he served as Chief Sales Officer of UK & Ireland and as CEO of Allianz Partners Benelux & Nordics. He continues to focus on quality and service delivery for our partners and customers while expanding our portfolio. Delivery of innovative products and services that meet the needs of the end customer within the regulatory framework will be our focus moving forward.
Rebecca has responsibility for our Legal Expenses Insurance claims service and helpline function. She has been with Arc Legal since 2005 and has been instrumental in establishing our service proposal and guiding our ongoing improvement approach to advice and claims handling.
John has responsibility for our Commercial department, and with over 20 years experience across the insurance industry, brings deep expertise and market insight. His focus is on leading the commercial team to drive strategic growth, strengthening our partnerships, identifying new opportunities and exploring additional product and distribution channels.
Ashley has over 20 years of experience in the insurance sector working at companies including Saga, The AA, MAPFRE and Somerset Bridge Group in a variety of executive roles. He is responsible for shaping and implementing our operating strategy and oversees Claims & Service delivery across our product range, our Legal Helpline function and other internal business functions which support the wider business including Finance Operations, IT, Data & MI, Change and Procurement.
Amie has responsibility for our Supply Chain and Customer Relation functions, with a strong focus on service improvements. She has been within the business since 2010, starting in Claims Handling followed by specialised operational roles. Amie is currently enhancing our oversight and management of our third-party suppliers to ensure efficiency and high-quality service for the business.
Sean has responsibility for our Business Conduct, Compliance and Governance overseeing all aspects, including Product Governance. He has implemented our conduct operation and regime and is available to ensure alignment between our own conduct requirements and those of our partners.
Tim has responsibility for our Strategic Planning and Product Targeting. With over 25 years of experience in the Legal Expenses Insurance and ancillary product market, he specialises in product management and market distribution. He supports the wider business in delivering product and service enhancements and contribution to growth across existing and new partners and distribution.
Helen has responsibility for our Customer Operations and oversees our customer-facing teams and the delivery of consistent high quality customer interactions and outcomes across the business. She supports the ongoing development of our approach to customer experience, working closely with colleagues across claims, operations and compliance to ensure customer, operational and workforce considerations remain aligned.
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