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Arc Legal Assistance is a specialist provider of legal expenses insurance and related services. 

Based in Colchester, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing ‘best in market’ legal advice and case handling.

Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms.

Purpose of the role

Reporting to the Commercial Director, the Project Manager will have responsibility for managing projects on behalf of the Commercial Team with all relevant stakeholders.

The Project Manager’s key role will be to coordinate all tasks and manage the successful completion of projects through maintaining comprehensive project plans to be able to track and monitor progress at all stages, whilst identify and escalating risks.

The Project Manager will also be focused on taking on actions involved in projects themselves where required.

Main Tasks

Project Management:

  • Responsibility for coordinating and managing the delivery of projects with all relevant stakeholders including members of the Commercial Team, other departments/teams, as well as external clients, underwriters, solicitors and other third-party partners as required.
  • Develop project plans which document and track the progress made at all stages of the project lifecycle to be shared with members of the Commercial Team and other departments/teams as required.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders.
  • Track project performance at all times and set up regular progress meetings with project stakeholders to share updates and discuss the ongoing delivery of the project, where required. 
  • Chairing project meetings where encouraged to do so.
  • Chase stakeholders for updates to ensure project delivery.  
  • Delegate project tasks to others based on their individual knowledge of a subject area, as well as others’ strengths, skill sets and experience levels.
  • Complete actions/tasks involved in projects as agreed, if relevant to the project manager role.
  • Manage relationships with internal stakeholders.
  • Have contact with and maintain excellent working relationships with our business partners where required to do so within the project specifications.
  • Manage changes to the project scope, project schedule and project resources using appropriate verification techniques.
  • Identify, report and escalate project risks to management as needed.
  • Ensure that all projects are delivered on-time and within scope.
  • Create and maintain comprehensive project documentation, such as Gantt charts and action logs to document progress.
  • Responsibility for managing, developing and maintaining the Project Management Trello board
  • Use and continually develop leadership skills.
  • Maintain PowerBI dashboards, as necessary.

Management Information and Corporate Relations Team support:

  • Provide contingency planning and be able to take on the following activities when others who usually take on these roles are not available.
  • The preparation and dispatch of periodic and ad-hoc management information to clients in agreed formats and to agreed timescales.
  • Ownership of all incoming management information from clients and third-party suppliers, ensuring that this is received from all clients at agreed frequencies.
  • Format and presentation of management information packs to support Commercial team and the Directors in reviewing contract performance.
  • Production of bespoke claims and underwriting performance material in advance of client meetings and as requested on an ad-hoc basis.


  • Other duties and responsibilities as may be set by the Commercial Director, or other Directors.
  • Ensuring all duties are carried out in accordance with company procedures and FCA regulations

Key Performance Indicators

Job Holder’s Objectives & KPI’s:

  • Organise own workload prioritising urgent tasks
  • Ensure confidentiality is maintained at all times and data protection legislation is adhered to
  • All documentation should be accurate, professional, formatted in agreed templates and branding, and produced in a timely fashion
  • Able to deal with own tasks without supervision
  • Liaising effectively with other departments to deal with issues

Experience and Person Specification


  • Excellent verbal and written communication. Comfortable talking to all areas and levels of the business.
  • Engaging with stake holders and directors to push projects forward.
  • Excellent organisational and time keeping skills.
  • Confidence to own tasks without supervision.
  • Experience of using all Microsoft Office programs.
  • Knowledge of Power BI, Trello and Gant charts.
  • Approachable, able to embrace innovation, adaptable to change, thinks outside the box.


  • Project management experience
  • Experience of using Power BI, Trello and Gant charts
  • Experience of working in Financial Services Industry
  • Strong Microsoft Excel Skills

We are looking for someone to cover maternity leave for a 12-month fixed term period, ideally from beginning April 2021 to end of March 2022.

May lead to other opportunities within the business.

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