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Forging ahead to meet customers’ ever-changing needs

The ancillary market has traditionally lagged behind general insurance in its application of technology to meet customer demands, but according to Richard Finan in this interview for Insly’s “Insurance Influencers” series, Arc Legal is committed to continually enhancing the way our customers can access our products and services by introducing new digital channels.

As an MGA, Richard suggests that we’re better positioned to quickly develop and introduce innovative solutions for clients. This was the case recently when we introduced a series of digital channels developed to make the customer journey easier and more straightforward.

Read Richard’s full interview to find out:

  • Some of the biggest challenges of running a successful, growing MGA
  • The TRUE purpose of an MGA
  • What advice Richard would give anyone looking to establish a new MGA
  • The greatest benefits in embracing technology

Richard Finan, Director of Strategic Development, Arc Legal Group

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