INCREASING LEI TAKE UP THROUGH CLARITY AND INNOVATION

Arc Legal works closely with our corporate partners, offering product training and marketing materials to provide information on the key product benefits. This ensures that our corporate partners provide the appropriate levels of support and information to their customers. Working with partners to disseminate the benefits and value of cover ensures that customers can access products which meet their needs.

We have found that conversion levels improve when the value and benefits of Legal Expenses Insurance (LEI) products are made clear to customers at the point of sale. Our corporate partners have used this opportunity to introduce LEI to customers through innovative services and benefits. These include:

Free period of cover

Where a customer has not opted for LEI at inception or renewal, cover is provided mid-term for the remainder of the policy term at no cost to the customer. Brokers then invite the customer to continue with the product.

Discounted cover

Discounts are applied to the gross rate, ranging from 50%, to the cover being offered at no cost to the customer in the first year. This leads to greater conversions at renewal, either at continuing discounted rates or at full price.

Outbound sales or service call

Courtesy calls are made to the policyholder up to 30 days after the inception of their policy. This provides an additional opportunity to upsell LEI after the initial sale.

Arc Legal continues to work with corporate partners to support their product and customer education on the role and benefits of its product range. For more information, please contact your account manager.