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First Response Administrator – Colchester

To provide a professional first point of contact on behalf of the business, adhering to service level agreements, policies and procedures at all times, to ensure the office operates efficiently on a day to day basis.

Main tasks
  • Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues.
  • Respond to enquiries from clients and insureds received by phone, letter, e-mail or fax (where possible) in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.
  • Validate policy details and set up new legal expenses insurance claims on the Claims Management System
  • Receive and distribute post and incoming emails.
  • Scan and index all incoming claims post
  • Maintain accurate data on the Claims Management System
  • Maintain secure, efficient and accurate filing systems
  • Type letters/memos/emails/ and deal with correspondence as appropriate
  • Greet visitors, arrange for refreshments for visitors and deal with deliveries
General tasks
  • To carry out all work in accordance with agreed service standards and FCA regulations
  • Ad-hoc project work
  • Other duties and responsibilities as may be set by the Operations Manager/ Team Manager
Experience and person specification

Essential

  • Excellent verbal and written communication
  • Exceptional telephone manner
  • Excellent organisational and time keeping skills
  • Confidence to own tasks without supervision
  • Experience of using all Microsoft Office programs

Desirable

  • Previous experience in Administration or Customer Service
  • Experience of working in a busy office environment
  • Knowledge of Legal Expenses
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