Account Executive

Arc Legal Assistance is a specialist provider of legal expenses insurance and related services. 
Based in Colchester, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms.

Purpose of the role 

Reporting to the Head of Account Management, the Account Executive will have responsibility for the management of allocated customer relationships.

The Account Executive’s key role will be to maintain the close business relationships which we have developed with our key partners, thereby protecting existing contracts. The Account Executive will also be strongly focused on continually strengthening those relationships by identifying and exploiting opportunities for the creation of new business arrangements. 

The Account Executive will also be encouraged to identify new opportunities for the development of new customer and product lines which may arise outside of allocated relationships.

Main Tasks

Account Management:

  • Responsibility for all activities associated with supporting the management of allocated accounts, either solely or in conjunction with Account Managers, the Head of Account Management or Directors with overall responsibility for the relationship
  • Maintaining regular contact with allocated accounts either at meetings, by telephone or via another medium as appropriate to the issues to be discussed. The frequency of client meetings to be determined by the Account Executive, unless other agreed with Head of Account Management, with attention to the value of the relationship to the business, or any new business opportunities that may be identified via the relationship.
  • Liaising with panel solicitors nominated by our partners, with specific focus on agreeing commercial terms, operational processes and the basis on which Management Information will be supplied.
  • Liaison with other departments to obtain all required information for client meetings and/or ad hoc client requests and to support the Head of Account Management or Director.
  • Liaison with the Claims team in the preparation of claims reports and obtaining any information relating to claims matters to assist preparing information on claims activity as agreed or requested by clients.
  • Attending client meetings to ensure all of their requirements are fulfilled to their satisfaction including post contract launch, change and renewal/review analysis
  • Production of meeting minutes and agreed actions following client meeting
  • Dealing with contract terminations and ensuring smooth run off
  • Providing training and marketing assistance to customers where required
  • Interface with clients, management and other departments / colleagues on any actions arising from client review meetings or ad hoc and on-going client requests, such as: -

­     - Change in cover or service requirements

­     - Amendments to policy documentation

­     - Contract drafting

­     - Price reviews

­     - Process change

­     - Changes in third party supplier arrangements or terms

Account Development Support (new business from existing relationships and renewals):

  • Identifying and developing new business opportunities with existing clients and/or their partners including product development
  • Analysing claims experiences and providing clients, underwriters and other business functions with detailed commentary of the underlying performance of allocated accounts, such as: -

     - Past, current and developing claim trends

     - Identifying the impact that internal and external market factors may have in future

     - Identifying product and service development opportunities

  • Recommending renewal and new business terms with reference to agreed pricing models and existing schemes
  • Drafting underwriting papers for submission to the Directors/Underwriters
  • Production of bespoke claims and underwriting performance material in advance of client meetings and as requested on an ad-hoc basis
  • Liaison with the Marketing team over presentation of the proposal document
  • Preparing and submitting proposals to clients
  • Attending client meetings to ensure all agreed processes, documentation and contract term requirements are fully understood and an effective contract delivery framework is agreed and initiated
  • Liaison with the client, internal departments and third party suppliers to manage delivery of the new contract on schedule as per the specification agreed including all service elements being in place and stress tested and commercial frameworks agreed prior to launch and in accordance with the original implementation objectives.
  • Production of meeting minutes and agreed actions following client meeting
  • Agreeing payment terms with new panel solicitors to support business on allocated accounts
  • Preparing and delivering product training to client’s sales team to help increase sales conversion and to client’s claims, underwriting and customer service team to help build knowledge and awareness of the services we provide

Identifying new business opportunities:

  • Proactively monitoring the market to identify new opportunities.
  • Liaising with the new business team and the Directors to determine the best way in which to exploit any new opportunities.
  • To follow the process as set out under 2. Above where it is agreed that the Account Executive will take the lead on following up the new business opportunity.

General:

  • Other duties and responsibilities as may be set by the Head of Account Management, Managing Director or Directors
  • Ensuring all duties are carried out in accordance with company procedures and FCA regulations
  • Ad-hoc project work

Key Performance Indicators

Firm’s Objectives:

Arc Legal Assistance is one of the UK’s leading providers of legal expenses insurance. Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms. An over-riding principle is maintaining high standards of honesty and ethics in all that we do. Other key elements of our business objectives include:

  • Provision of market leading products and services
  • Service excellence, technical expertise, rapid response and clear and straightforward communications
  • Investment in systems and infrastructure to support all areas of the business
  • Strong financial management and close control of costs
  • Ensuring profitability for Arc and our commercial partners
  • Treating customers fairly

Department’s Objectives:

The core responsibilities for the Account Management department is to develop and maintain close business relationships with the company’s key stakeholders and clients. The Account Management department is strongly focused on continually strengthening client relationships and identifying and exploiting opportunities for the creation of new business arrangements.

Job Holder’s Objectives & KPI’s:

  • Organise own workload prioritising urgent tasks
  • Ensure confidentiality is maintained at all times and data protection legislation is adhered to
  • All documentation should be accurate, professional, formatted in agreed templates and branding, and produced in a timely fashion
  • Able to deal with own tasks without supervision
  • Liaising effectively with other departments to deal with any issues raised by customers (e.g. claims and Finance).
  • Support and develop staff within your team, identifying areas of training required and implementing as needed.

Call us on 0344 770 9000