A HOME EMERGENCY SERVICE THAT’S READY FOR WINTER

December 2024 - Whether it’s a burst pipe, a broken boiler, flooding, or roof damage, your customers are in safe hands with Arc Legal’s Home Emergency Insurance product. 

The cold weather is setting in and we have your customers covered this winter with a rapid emergency response service delivered by a dedicated nationwide contractor network to deliver a genuine emergency service.
 
Following a successful 2023/2024, our response capabilities have been further enhanced with a new telephone system and an expanded team to meet increased demand during busier periods.
 
Our product is suitable for residential properties (including landlords) as well as specialist property types such as park and holiday homes. Our product can be included as an automatic benefit in an underlying property insurance policy or as an optional add-on. Our products are feature rich, covering a wide range of perils with flexible indemnity levels.
 
When it comes to any home emergency, we know that resolving the issue quickly and to a high standard is essential. We have a track record of consistent excellence throughout the year, no matter the season. For example, we resolve an average of 90% of emergencies at first attendance and 97% of emergencies were resolved within 24 hours.
 
It is a performance we are proud of, but don’t just take our word for it. Here’s what our customers say.
 

Customer testimonials

"I cannot praise the operator highly enough! She had amazing technical knowledge and was able to talk me through my boiler challenge and fix the problem, saving the need for a callout and the suffering of cold showers. This required great patience, knowledge, and excellent customer service skills.”
 
“A quick, efficient, and effective service; my domestic toilet problem was fixed within hours of having made the initial call. Overall, first class service at every stage and made me grateful for retaining my Home Emergency insurance cover.”
 
“I spoke to a lovely lady who went above and beyond to assist with my boiler breakdown. The investigation was booked and attended straight away, which led to my boiler being replaced. My claim was handled quickly and professionally and without Home Emergency insurance cover, my house would be without hot water.”
 
“Excellent service received, please pass on my thanks to the plumber who diagnosed the fault very quick and fixed the issue within one hour. Very professional and polite, you have made a severely disabled child and very stressed mum very happy.”
 
“As a retired police officer, with a connection to the Police Federation for nearly 35 years, it’s refreshing to find such a quality service when a home emergency occurs. Our experience throughout this incident was thoroughly positive.”
 
To find out more about our Home Emergency insurance, please contact your Partnerships Manager or email enquiries@arclegal.co.uk.