Trainee Claims Adviser

Arc Legal Assistance is a specialist provider of legal expenses insurance and related services.

Based in Colchester, we work with insurers, intermediaries, financial institutions and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

Our business model for legal expenses insurance involves outsourcing legal advice and the legal conduct of claims to top quality law firms.

Purpose of the role

To provide an effective support function to the Claims team in the management of legal expenses insurance claims. Claims include personal injury, both motor and non-motor, landlord and tenant disputes, employment, contract and property. 

Main Tasks

Assisting with validating, vetting and setting up new claims:

  • Reviewing new claims received under nominated contracts to establish whether those claims have sufficient prospects to satisfy policy conditions and therefore warrant support under the insurance
  • Sending a letter of declinature when claims not covered within specified timescales
  • Preparing and issuing appropriate new claims letters/forms and statements to the client and or solicitors within specified timescales
  • Reviewing responses from solicitors and negotiating terms of instruction under supervision
  • Sending out claims forms
  • Validate, vet and set up new legal expenses insurance claims, including motor, household, travel, landlords and property on the Claims Management System

Management of live claims:

  • Handling and responding to inbound post within specified timescales
  • Handling inbound telephone calls and responding appropriately and in a courteous and efficient manner
  • Making outbound telephone calls in order to gather information and otherwise expedite the ongoing claims management process
  • Closely monitoring and recording the developing costs position
  • Inputting and updating the Claims Management System
  • Assisting in managing internal diary process and ensuring claims are managed in accordance with agreed diary procedures and service level agreements
  • Inputting and updating the Claims Management System

Closing off settled claims:

  • Once claims are concluded reviewing file to ensure that intended outcome has been achieved and noting file accordingly
  • Ensuring that files are closed off on the system and removed from the diary log

General Tasks:

  • To carry out all work in accordance with agreed service standards and FCA regulations
  • To provide general assistance in the office and help/guidance to colleagues where appropriate
  • Ad-hoc project work
  • Other duties and responsibilities as may be set by the Claims Manager 

Experience and Person Specification


  • Excellent verbal and written communication
  • Excellent organisational and time keeping skills
  • Confidence to own tasks without supervision
  • Experience of using all Microsoft Office programs
  • Keen to develop a career in an insurance environment
  • Minimum of 5 GCSE’s (or equivalent) at A-C grades including English and Maths


  • Strong Microsoft Excel Skills
  • Good investigative and research skills
  • Knowledge of Legal Expenses
  • Degree Educated
  • Minimum of grade B in English GCSE

To apply for this role, please email your CV to

Call us on 0344 770 9000