BUSINESS UPDATE

Arc Legal sets sights on carbon neutral claims target

Arc Legal aims to be one of the first firms in the legal expenses market to offer a Carbon Neutral Claims service.

The company has already made significant progress towards achieving its target by changing its claims processes including the wide use of electronic documentation, downloadable claims forms and e-mail. The company's bespoke claims management system also enables Arc Legal to run paperless claims.

The company is working with its Solicitor panel and its clients to exchange electronic and scanned documents wherever possible to avoid unnecessary paper reproduction wastage. Also to focus on remote claims handling unless an actual meeting is essential.

It shortly plans to introduce an online claim form which will remove the need for customers to print off and complete a form by hand.

Arc Legal is committed to minimizing its environmental impact and help clients reduce their effect on the environment.

Arc Legal launches personal debt advice service

Arc Legal has become one of the first providers to launch a personal debt counselling service.

This new enhancement to the company's non motor personal legal expenses product portfolio, provides a confidential, 24-hour advice service covering a range of financial issues for policyholders. The service, provided by Care First, a leading employee assistance services provider, is operated by fully trained independent counsellors who will offer both practical and emotional support, advice and help.

Heath Lambert has become the first broker to offer the Arc Legal Debt Counselling Service to its customers.

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