Frequently Asked Questions about Landlords Claims
Please find below some questions and answers that may help with your query.
Please be aware that the answers below are generic and are not specific to any particular policy, therefore you should also refer to your individual policy wording when making a claim.
Q) Do I need to take a deposit from the tenant/s?
A) A deposit that is at least equal to one month’s rent should be collected in cleared funds from the tenant/s before they are allowed into possession of the property. This deposit is an indemnity for losses incurred by the insured arising from the tenant failing to perform his obligations set out in the tenancy agreement. Deposit Insurance schemes or Deposits paid by third parties are not acceptable under the insurance.
Q) Do my tenants need to be referenced?
A) All tenants that are to be named in the tenancy agreement should, in aggregate, be referenced and accepted for the full monthly rent in line with the referencing criteria in your policy.
Q) I have a claim to make but have been advised not to send the claim form in until 2 month’s rent are owed. Is this correct?
A) When you are aware of a potential new claim under your policy, you should obtain a claim form from our website and send this to our claims team together with the supporting documents listed within the claim form. You should not wait until there are two months owing as there are actions we can take before this point. It is also a condition of your insurance that the claim is reported within a specified number of days – usually 45 (you should check your policy to establish this as it may be a lesser number of days)..
